Common Questions

You Asked, We Answered

What is your return policy?

Unworn and unwashed item(s) may be returned up to 7 days after delivery or pickup date.  Original tags must be attached. You can return your item to our Clovis location or mail it back to us, and we will email you a code for store credit to use on your next purchase. We do not offer refunds. Your credit will not include shipping. Shipping is non-refundable. If you have any questions, please reach out to us. Thank you. 

CHRISTMAS RETURN POLICY: 

Purchases made between Nov. 15 and Dec. 24 can be exchanged through Jan. 10. Returns and exchanges must be accompanied with a gift receipt. No exceptions. We only offer store credit, and not cash back. Due to COVID-19, we will not accept any item that is used or has been worn. Items not eligible for return are perfumes, lotions, soaps, any body products and personal care times. Final sale items include clearance, decor, Christmas decor, furniture, lighting, plants, botanicals and linens. It is at the owner's discretion to refuse return or exchange on any item. 

This exchange policy includes items purchased in our Clovis location. 

Privacy Policy

Privacy is an important topic, so we at Revival 23 would like to share how your personal information is collected, shared, implemented and protected when you visit or make purchases from https://www.revival23.com/ (the “Site”). Additionally, by interacting with Revival 23 through our stores, site, products and services, you consent to the use of information that is collected as described in this privacy policy. Please note we may change or add to this policy, so we recommend reviewing it periodically.


Types of Personal Information We Collect

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “device information.”


Device information is collected using the following technologies:

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “order information.”


If you provide a phone number for receiving curbside pickup status SMS text messages or to inquire about products, you are also consenting to receive text messages from us related to your orders and questions.


When we talk about “personal information” in this privacy policy, we are talking both about device information and order information.


How Is This Information Used?

We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Communicate with you;

  • Screen orders for potential risk or fraud;

  • And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing Your Personal Information

We may share your personal information with third parties to help us use your personal information, as described above. For example, we use Facebook and Google Analytics tools to help us understand how our customers use the Site--you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ and how Facebook uses your personal information here: https://www.facebook.com/full_data_use_policy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we may receive, or to otherwise protect our rights.


Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising here:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a “do not track” signal from your browser.


Data Retention

When you place an order through the Site we will maintain your order information for our records unless and until you ask us to delete this information.


Minors

We do not knowingly collect personal information directly from minors under the age of 13 without parental consent. The Site is a considered a general audience site and is not specifically targeted or intended for use by children.


Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Errors, Inaccuracies and Omissions

Information on our Site may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct, change and/or update any of these errors, inaccuracies or omissions, as well as cancel orders if any information on the Site is inaccurate as deemed necessary


Comments, Feedback and Other Submissions

We welcome comments and feedback related to our products and services. By submitting comments and/or feedback, you agree to not violate any rights of third parties such as copyright, trademark, privacy or other proprietary rights. You are also agreeing that your comments and/or feedback do not contain any libelous, lewd, abusive or otherwise unlawful material, like malware or computer viruses. We take no responsibility for comments and/or feedback posted by you or any third parties.


Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@revival23.com or by mail using the details provided below:


Revival 23, 416 Pollasky Ave, Clovis, CA, 93612

Address

416 Pollasky Ave, Clovis, CA 93612

(559) 593 - 5127 

Contact

Follow

(559) 908-2325

©2018 by Revival 23